Notes about Shipping and Returns
We ship Monday through Friday. Orders placed during the weekend are processed on Monday morning. Any order placed on the Graftobian Make-Up website, minimum order $19.99, by 9:00am CST, assuming the Ship To address and the Credit Card Billing address are the same, will be shipped that business day. (If the addresses are different, there is usually a two or three day delay to prevent fraudulent use of credit cards.) In the event that you require your order to be shipped same day and you have missed the 9:00 am deadline, just call us at 1-608-222-7849 and let us know that you have just placed an order that needs to be shipped today. Our UPS truck leaves our dock at 3:30pm CST so keep that reality in mind.
Please be aware that during Christmas time and other big holidays, UPS shipping speeds may slow due simply to large volumes experienced during those periods. It’s best to add another day or two to transit times if shipping Ground or 3-Day during the Holiday Season. We at Graftobian can bear no responsibility for speed of Ground shipping or 3-Day service during such periods. If you need your order right away, please select the 2-Day or Next-Day shipping options.
If you require Next Day, 2nd Day, or 3-Day UPS service, you are given the opportunity to note that at the time of order submission. If you have questions regarding your order, shipping speed, etc, we look forward to hearing from you. Oh, by the way, when you call, 9am-5pm CST, you will get a human!
– Eric G. Coffman, President, Graftobian Make-Up Co.
In many countries of the world, Graftobian has fantastic distributing partners who will happily keep you supplied with our products. If your order is addressed to a country with a Graftobian distributor, we will refer your order directly to your local dealer/distributor, and will copy you on the referral. Further, please note that any orders addressed to a Transshipper or Mailbox forwarder / Freight forwarder will also be referred to your local dealer/distributor, if one exists. (In these cases, you will not be charged by us, your credit card authorization will be released, and you will be contacted by your local distributor to confirm and finalize the order.)
The pricing on our website is in USD and is intended for sales within the US. Please expect any referral to one of our international distributors to ultimately be priced according to that country’s pricing levels, policies, and local currency.
If you are ordering with an international credit card or placing an order that ships outside the United States we ask that your shipping address matches the billing address on file with your credit card company. We reserve the right to cancel any orders that do not meet this guideline.
How to Get Free Shipping
Get Free Shipping on orders over $30 shipped to addresses in the continental U.S. 48 States.
NEW USPS Flat Rate Shipping: Most small orders under $30 are now eligible for USPS Flat Rate shipping to all 50 U.S. states. Orders containing large items, liquids, or other contents disallowed by the USPS are not eligible for this rate.
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Returns / Refund Policy
We are unable to allow returns on product that has been opened. In the event you have mistakenly ordered certain product and it is untouched/unopened, you may call for a Return Authorization. We will give you packaging and shipping instructions that will allow you to return the product in mint condition. You will be responsible for the freight cost of the return and for the freight cost of any replacement order you may submit. Returns are subject to a 20% restocking charge. In the event that we find that the returned product has been opened, we will be unable to issue the credit and we will dispose of the returned item and notify you of what has transpired.
By submitting an order with Graftobian Makeup Company on this website, you are indicating that you have read and agree to the Return/Refund Policy as set forth above.
We value your business and will work very hard to keep you, our ultimate customer, satisfied with our products and our service. If you have comments or questions about our policies, please email us at email@example.com