Shipping Speed: We ship Monday through Friday.
Orders placed during the weekend are processed on Monday morning. Any
order placed on the Graftobian Make-Up website, minimum order $25, by
9:00am CST, assuming the Ship To address and the Credit Card Billing
address are the same, will be shipped that business day. (If the
addresses are different, there is usually a two or three day delay to
prevent fraudulent use of credit cards.) In the event that you require
your order to be shipped same day and you have missed the 9:00 am
deadline, just call us at 1-608-222-7849 and let us know that you have
just placed an order that needs to be shipped today. Our UPS truck
leaves our dock at 3:30pm CST so keep that reality in mind.
you require Next Day, 2nd Day, or 3 Day UPS service, you are given the
opportunity to note that at the time of order submission. If you have
questions regarding your order, shipping speed, etc, we look forward to
hearing from you. Oh, by the way, when you call, 9-5 CST, you will get a
- Eric G. Coffman, President, Graftobian Make-Up Co.
In many countries of the world, Graftobian has fantastic distributing
partners who will happily keep you supplied with our products. If that
is the case, we will refer your order directly to your local
dealer/distributor, and will copy you on the referral. (In such an
instance, your credit card will not be charged by us, but rather, you
will be contacted by your local distributor to confirm and finalize the
If you are ordering with an international credit card or placing an order that ships outside the United States we ask that your shipping address matches the billing address on file with your credit card company. We reserve the right to cancel any orders that do not meet this guideline. Click Here to Return to Checkout
Returns / Refund Policy:
are unable to allow returns on product that has been opened.
In the event you have mistakenly ordered certain product and it is
untouched/unopened, you may call for a Return Authorization. We will
give you packaging and shipping instructions that will allow you to
return the product in mint condition. You will be responsible for the
freight cost of the return and for the freight cost of any replacement
order you may submit. Returns are subject to a 20% restocking charge.
In the event that we find that the returned product has been opened, we
will be unable to issue the credit and we will dispose of the returned
item and notify you of what has transpired.
By submitting an order
with Graftobian Makeup Company on this website, you are indicating that
you have read and agree to the Return/Refund Policy as set forth above.
value your business and will work very hard to keep you, our ultimate
customer, satisfied with our products and our service. If you have
comments or questions about our policies, please email us at firstname.lastname@example.org
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