Shipping Speed: We ship Monday through Friday.
Orders placed during the weekend are processed on Monday morning. Any
order placed on the Graftobian Make-Up website, minimum order $19.99, by
9:00am CST, assuming the Ship To address and the Credit Card Billing
address are the same, will be shipped that business day. (If the
addresses are different, there is usually a two or three day delay to
prevent fraudulent use of credit cards.) In the event that you require
your order to be shipped same day and you have missed the 9:00 am
deadline, just call us at 1-608-222-7849 and let us know that you have
just placed an order that needs to be shipped today. Our UPS truck
leaves our dock at 3:30pm CST so keep that reality in mind.
If you require Next Day, 2nd Day, or 3 Day UPS service, you are given the opportunity to note that at the time of order submission. If you have questions regarding your order, shipping speed, etc, we look forward to hearing from you. Oh, by the way, when you call, 9-5 CST, you will get a human!
- Eric G. Coffman, President, Graftobian Make-Up Co.
In many countries of the world, Graftobian has fantastic distributing partners who will happily keep you supplied with our products. If your order is addressed to a country with a Graftobian distributor, we will refer your order directly to your local dealer/distributor, and will copy you on the referral. Further, please note that any orders addressed to a Transhipper or Mailbox forwarder / Freight forwarder will also be referred to your local dealer/distributor, if one exists. (In these cases, you will not be charged by us, your credit card authorization will be released, and you will be contacted by your local distributor to confirm and finalize the order.)
The pricing on our website is in USD and is intended
for sales within the US. Please expect
any referral to one of our international distributors to ultimately be priced
according to that country’s pricing levels, policies, and local currency.
If you are ordering with an international credit card or placing an order that ships outside the United States we ask that your shipping address matches the billing address on file with your credit card company. We reserve the right to cancel any orders that do not meet this guideline.
How to Get Free Shipping
NEW USPS Flat Rate Shipping: Most small orders under $100 are now eligible for USPS Flat Rate $6.25 shipping to all 50 U.S. states. Orders containing large items, liquids, or other contents disallowed by the USPS are not eligible for this rate.
Save 5-10% on your order by Signing up for our Monthly Newsletter.
Customers in Alaska: Get $15 off your shipping on orders over $100 when you enter code alaska15 on the checkout page (not the cart page). You must enter your Alaska shipping info first, and your cart must be over $100 for offer to apply. Discount is reflected in cart total.
Customers in Hawaii: Get $15 off your shipping on orders over $100 when you enter code hawaii15 on the checkout page (not the cart page). You must enter your Hawaii shipping info first, and your cart must be over $100 for offer to apply. Discount is reflected in cart total.
Returns / Refund Policy:
We are unable to allow returns on product that has been opened. In the event you have mistakenly ordered certain product and it is untouched/unopened, you may call for a Return Authorization. We will give you packaging and shipping instructions that will allow you to return the product in mint condition. You will be responsible for the freight cost of the return and for the freight cost of any replacement order you may submit. Returns are subject to a 20% restocking charge. In the event that we find that the returned product has been opened, we will be unable to issue the credit and we will dispose of the returned item and notify you of what has transpired.
By submitting an order with Graftobian Makeup Company on this website, you are indicating that you have read and agree to the Return/Refund Policy as set forth above.
We value your business and will work very hard to keep you, our ultimate customer, satisfied with our products and our service. If you have comments or questions about our policies, please email us at firstname.lastname@example.org